International Business Training Association
 
 
 
 

 

Customer Service

CBP Customer Service Certification

The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.

The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Course Outlines are available by contacting CBP Partnership Team at 1-954-624-8011 or at email customerservice@ibtalearning.com.
 

 

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